ESG – Environmental, Social & Governance
Environmental, Social, and Governance
ESG: an Extension of Our Core Values
Dwellworks Living approach to our Environment, Social, and Governance (ESG) initiatives is an extension of our core values of integrity, teamwork, performance, innovation and fun and our commitment to being an embedded, outsourced extension of the clients we serve. We have always been closely engaged with our clients, customers, associates, supply chain, and investors, as well as with regulatory agencies, the communities where we work and live, and the world we operate in. While we have no legal or regulatory requirement to report on our ESG program, we believe the ESG framework is intrinsic to and aligned with our core values and we are pleased to publicly share an annual ESG Impact Report outlining our commitments, goals, and performance in the areas of environment, social responsibility, and governance.
Environment
As a global service provider, Dwellworks Living aligns our sustainability initiatives with the expectations of our clients and the opportunities available to our partners. One of our primary contributions to sustainability in our industry is our sponsorship of the carbon calculator for temporary living, developed and validated by the Corporate Housing Providers Association (CHPA), the world’s leading professional association for furnished accommodations providers. Dwellworks Living is proud to be the co-chair of the Sustainability Task Force at CHPA and in our frequent supplier surveys, we’re building provider commitment to sustainable practices, from zero plastics to the use of efficient energy appliances and more.
Additionally, we are a key voice and participant in the Coalition for Greener Mobility established by Worldwide ERC® (WERC), the Canadian Employee Relocation Council (CERC), the European Relocation Association (EuRA), the Corporate Housing Providers Association (CHPA), the Federation Internationale des Demenageurs Internation (FIDI Global Alliance), and the International Association of Movers (IAM) as a resource for simplification and standardization of sustainability practices in mobility. We support standardized methodologies for measuring the carbon footprint of global workforce mobility and business travel and partnering for sustainable, adaptable solutions to mobility and travel policies and practices.
We’re also making Destination Services from Dwellworks more sustainable by the extensive digital content we provide in our myDwellworks® platform. Customers and Consultants use our AI assistants to customize their searches for information in hundreds of cities and prepare their rental home search, school search, banking needs, and settling in services in advance of their arrival. Providing greater support in advance minimizes local touring requirements and carbon emissions, while generating satisfaction rates that exceed 98.8%.
Since 2021, we have lowered the GHG emissions of our global office footprint by an estimated 66% and at our global headquarters in Cleveland, Ohio, we’ve partnered with sustainable recycling services to ensure our gently used technology finds a new home with community organizations and avoids being sent to the landfill.
Governance
We believe we have an essential fiduciary obligation to our clients, to corporate employers, to individual travelers and customers, and to our supply chain partners when it comes to governance, compliance, and ethical business practices. This is why 100% of our associates complete annual, mandatory training in ethics, compliance, data privacy and security, and ESG. Our Code of Conduct applies to associates and suppliers alike. And we participate annually in an EcoVadis assessment of our sustainable business practices, demonstrating our commitment and investment in good governance.
Other demonstrations of our leadership in Governance include:
- Being among the first major suppliers in the mobility industry to adopt GDPR, as our global data privacy standard
- An Enterprise Risk Management Committee (ERMC), sponsored by senior management, with oversight of ESG policies and practices
- Multimillion-dollar technology investments to support unique customer experiences and deep infrastructure/data security
- Annual SOC 2 Audit and positive assessment of our business and financial services processes
View our Previous Year’s ESG Reports Here:
Industry Recognition
Dwellworks Living has been recognized by multiple clients and organizations for our commitment to service, our employer-of-choice workplace, and our leadership in sustainability.
